Villageminds

Integration of Veeva Vault Network (MDM) and Commercial Datawarehouse needed to be integrated. ​

Highlights

Rapid Framework Development

Efficiency in Support

Legacy System Migration

Future Planning

Business challenges

Our client is a mid size Pharmaceutical company with five (5) franchises. They recently acquired a new product and sales team. As part of merger; IT systems such as Veeva CRM, Veeva Vault Network (MDM) and Commercial Datawarehouse needed to be integrated.

  • Post-merger attrition led to loss of vital IT system information.
  • Significant gaps identified in change management processes.
  • New leadership set a 6-month deadline for the Commercial team to phase out old systems and establish a framework for five franchises.
  • In 2021, the Commercial team faced the challenge of executing five major projects.

Villageminds Solution

  • Villageminds deployed two dedicated teams for streamlined release and support across the five franchises.
  • Support teams prioritized crafting SOPs for incident handling and service requests.
  • Release team assessed the primary project deliverables, guided by a comprehensive project plan.
  • Achieved completion of 25 major projects since 2021, including migrating legacy structures.
  • Villageminds is spearheading custom alignment automation throughout the five franchises.

Tech-stacks Used

  • Ticketing
 
  • RCA Analysis
 
  • Migration & MDM
 

Business Results

  • In just three weeks, Villageminds established a support structure and uniform intake processes across the five franchises.
  • Starting with handling 85 tickets monthly, RCA analysis reduced this to an average of 72 tickets per month.
  • Successfully transitioned from the legacy sales system, including phasing out the previous MDM solution, in a limited timeframe.
  • Vasishthacloud manages change for about 15 significant releases annually and has plotted a DevOps calendar and enhancement roadmap for 2023 releases.

Similar Case Studies

Untitled design (89)

Tech Innovation in Life Sciences

Life Sciences enterprises are looking up to technology companies to understand how creatively they can deploy next gen avenues, including

Custom CRM Deployment for Top Pharma

Implementing data-driven and customized CRM solution for a leading Pharma company

Untitled design (87)